Privacy Policy

ZwiKhaya is operated by Mtheth Software Solutions (Pty) Ltd, which acts as the responsible party for personal information processed through the platform unless another party is identified.

Certain service providers may process information on our behalf, including hosting, communication, analytics, identity verification, mapping and payment providers.

Account and profile information

• Full name, email address, mobile number and account identifiers.
• Profile photographs, skills, employment history, education, qualifications, languages, references and availability.
• Business names, categories, descriptions, products, offers, pricing and listing details.

Verification and location information

• Identity numbers, supporting documents, business records and verification results.
• Location names entered by users and approximate or precise device location where permission has been granted.

Communication, payment and technical information

• Messages, timestamps, notification preferences, reports and support requests.
• Wallet balances, transaction history, payment references and purchase records.
• Device, browser, IP address, security logs, diagnostics, push-notification tokens and session records.

Information may be collected directly from you when you register or update a profile; when you create listings, apply for jobs, send messages or complete transactions; automatically when you use the application or website; from service providers; and from other users who submit reviews, reports or references.

• Create and manage accounts.
• Provide personalised profiles, discovery results and location-based services.
• Connect workers, employers, businesses, sellers and community members.
• Process applications, assignments, messages, payments and purchases.
• Verify identities, businesses and credentials.
• Prevent fraud, abuse and unauthorised access.
• Improve platform performance and meet legal requirements.

Depending on the circumstances, information may be processed because you consented; processing is required to provide a requested service or perform an agreement; processing is required by law; or processing protects a legitimate interest of ZwiKhaya, a user or another person.

Identity documents, identity numbers, qualifications and verification records receive additional protection because of their sensitivity and fraud risk.

Such information is used only for appropriate verification, trust, safety, legal and fraud-prevention purposes.

With device permission, ZwiKhaya may access location information to provide nearby workers, jobs, businesses, offers, directions and community notifications.

You can control location access through your device settings. Disabling it may limit location-based functionality.

Messages are processed to deliver conversations, show delivery and read status, support blocking and moderation, investigate reports and protect platform users.

ZwiKhaya does not routinely read private conversations, but messages may be accessed where reasonably required to investigate abuse, fraud, security incidents, legal requests or user reports.

ZwiKhaya may send service notifications relating to messages, jobs, wallet activity, security, verification, transactions, assignments and important platform changes.

Optional community and marketing notifications can be controlled through notification settings, subject to essential operational or legal communications.

• With other users where required for profiles, listings, applications, reviews or transactions.
• With service providers that host or support the platform.
• With identity, mapping, payment, messaging, email and push-notification providers.
• With authorities where required by law or reasonably necessary to prevent serious harm, fraud or criminal activity.

We do not sell your personal information.

Certain information is intended to be visible to other users, including names, profile photographs, skills, ratings, business listings, job posts, offers and selected location information.

Do not include identity numbers, passwords, private banking details or residential addresses in public fields.

ZwiKhaya uses reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online system is completely risk-free. Users must also protect their passwords, devices, email accounts and one-time security codes.

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, platform security, dispute resolution, accounting, fraud prevention, backups and legal obligations.

Some infrastructure or service providers may process information outside South Africa. Where cross-border processing occurs, ZwiKhaya will seek to use appropriate contractual, legal and security safeguards.

Subject to applicable law, you may request access to, correction of or deletion of your personal information; object to or restrict certain processing; withdraw consent where applicable; and request information about sources or recipients.

We may need to verify your identity before completing a request.

Many profile details can be updated directly from your ZwiKhaya account.

You may request account deletion through available account controls or by contacting support. Some information may be retained where required for legal, transaction, fraud-prevention, security or dispute purposes.

ZwiKhaya is not intended to collect children’s personal information without appropriate authority or consent. Contact us if you believe a child has provided personal information improperly.

If ZwiKhaya becomes aware of a security compromise affecting personal information, it will investigate, take reasonable containment measures and provide notifications where required by applicable law.

Privacy questions, objections, correction requests or deletion requests may be sent to:

You may also lodge a complaint with the Information Regulator of South Africa where you believe your information has been processed unlawfully.

This policy may be updated as ZwiKhaya introduces services, changes providers or responds to legal and operational requirements. Material updates may be communicated in the application, on the website, by email or through another reasonable notification.